Shipping Policy

At Lumafye, we want your order to arrive safely and on time. Please read this policy carefully so you know what to expect.

Order Processing

Orders are processed within 1–3 business days of being placed (Monday–Friday, excluding public holidays). You'll receive a shipping confirmation email with a tracking number once your order has been dispatched.

Shipping Methods & Estimated Delivery Times

We ship to the United States and select international destinations. Delivery estimates begin from the date your order is dispatched, not the date of purchase.

These are estimates, not guarantees. Actual delivery times may vary due to carrier delays, weather events, or customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and selected shipping method. Free standard shipping is automatically applied to qualifying orders — the threshold will be shown at checkout.

Order Tracking

Once your order ships, you'll receive an email with a tracking number and a link to follow your package. Tracking information can take 2–5 business days to begin updating after dispatch, particularly for international shipments in transit.

If your tracking has not updated in over 10 business days after dispatch, please contact us at Lumafyesupport@gmail.com and we'll look into it immediately.

Customs, Duties & Taxes

For international orders, your shipment may be subject to import duties, taxes, or customs fees charged by your country's government. These charges are the responsibility of the recipient and are not included in the price you pay at checkout. Lumafye has no control over these fees and cannot predict their amount.

We recommend contacting your local customs office for more information before placing an international order.

Split Shipments

If you order multiple items, they may ship separately from different fulfillment partners and arrive at different times. You will receive separate tracking information for each shipment.

Lost or Stolen Packages

Lumafye is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows "Delivered" but you haven't received your order, please:

• Check around your property and with neighbors
• Contact your local post office or carrier with your tracking number
• Reach out to us at Lumafyesupport@gmail.com — we'll do our best to help resolve the situation

Incorrect Address

Please double-check your shipping address before completing your order. Lumafye is not responsible for packages delivered to an incorrectly entered address. If you realize you've entered the wrong address, contact us within 2 hours of placing your order and we'll do our best to update it before dispatch.

Questions?

We're here to help. Email us at Lumafyesupport@gmail.com or visit our FAQ page.