FAQ

Most orders are processed within 1–3 business days. Standard delivery typically takes 7–15 business days depending on your location. We ship from overseas warehouses, so please allow a little extra time — your order is worth the wait!

Yes! We offer free shipping on all orders over $70. Orders under $70 have a small flat shipping fee calculated at checkout.

Absolutely. Once your order ships, you'll receive a tracking number by email. You can use it to follow your package every step of the way.

We currently ship within the United States. International shipping may be available — reach out to us at Lumafyesupport@gmail.com and we'll do our best to help.

We accept returns within 30 days of delivery for items that arrive damaged, defective, or significantly different from what was described. Please contact us at Lumafyesupport@gmail.com with your order number and a photo of the issue.

We're so sorry to hear that! Please email Lumafyesupport@gmail.com within 7 days of receiving your order, include a photo of the damage, and we'll send a replacement or issue a full refund — no need to return the item.

Once we approve your refund, it typically appears on your original payment method within 5–10 business days depending on your bank.

Yes. All our LED lights are designed to be energy-efficient and low-heat. Many of our night lights and touch lamps are specifically designed for overnight use. That said, we always recommend following the manufacturer's guidelines in the product instructions.

Our silicone animal lights are made from food-grade, BPA-free silicone and are designed with children in mind. They emit a soft, warm glow with no harsh UV light. As with all small lights, we recommend supervision for children under 3.

Most of our lights are USB rechargeable — no batteries required! Just plug them in with the included cable. A few items use standard AA or AAA batteries; we note this clearly in each product description.

Warm white (2700–3000K) has a soft amber glow — great for bedrooms, relaxing, and mood lighting. Cool white (4000K+) is brighter and bluer — better for task lighting. Most of our lights are warm white, designed to create a cozy, calming atmosphere.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.

We process orders quickly, so please contact us as soon as possible at Lumafyesupport@gmail.com if you need to make changes. We'll do our best to accommodate your request before the order ships.

Check your spam or junk folder first. If it's not there, email us at Lumafyesupport@gmail.com with your name and the email address used at checkout and we'll resend it.