Lumafye

Refund & Returns Policy

Your satisfaction is our priority. If something isn't right with your order, we'll make it right.

Return Window

We accept returns within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange.

Conditions for Return

To be eligible for a return, your item must meet all of the following conditions:

  • Unused and in the same condition you received it
  • In its original packaging with all included accessories
  • Not marked as a final sale item at the time of purchase
Items not eligible for return: Gift cards, downloadable products, items damaged through misuse or normal wear, and items returned more than 30 days after delivery.

How to Start a Return

  1. Email us at Lumafyesupport@gmail.com with your order number and the reason for your return.
  2. We'll respond within 1–2 business days with instructions and a return authorization.
  3. Pack your item securely and ship it to the address we provide.
  4. Once we receive and inspect the item, we'll process your refund within 3–5 business days.

Please do not ship items back without contacting us first. Unauthorized returns may not be processed.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping service for your return — Lumafye is not responsible for items lost in return transit.

Damaged, Defective, or Wrong Items

If your item arrives damaged, stops working within 30 days of delivery, or is not what you ordered, we will send a replacement or issue a full refund — and you will not need to return the item or pay any return shipping.

To report an issue, email Lumafyesupport@gmail.com within 7 days of delivery with:

  • Your order number
  • A clear photo or short video showing the issue
  • A brief description of the problem

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 3–5 business days.

Please allow an additional 3–10 business days for your bank or payment provider to post the credit to your account. Processing times vary by financial institution.

Exchanges

We do not offer direct exchanges at this time. If you'd like a different item, please return your original purchase for a refund and place a new order.

Late or Missing Refunds

If you haven't received your refund after 10 business days from our confirmation email, please:

  • Check your bank account again
  • Contact your credit card provider — it may take time before the refund is officially posted
  • If you've done both and still have no refund, email us at Lumafyesupport@gmail.com

Questions?

We're always happy to help. Reach us at Lumafyesupport@gmail.com or browse our FAQ page for quick answers.